Many of your questions will be answered from this page, however if you need additional assistance, please contact us. This store is operated by Expert Trading Limited.

Help Menu:

Placing an Order

How do I place an order?

1. Browse through our store and select the titles you would like to order. Enter the title, author or topic you are looking for in the search box (or the item # if you have a catalog).
2. After reviewing the item information, click the "Add to Cart" button to add the title to your shopping cart.
3. Continue searching for more titles OR checkout - by clicking on the "Checkout" link from your shopping cart or the link at the bottom of the page.
4. Enter your information and click "Submit Order". Your order will be sent and processed within 24 hours of receipt at our warehouse.
5. You will receive a confirmation that your order has been received via e-mail, provided your e-mail address is correct. When the order is shipped, you will also receive a second e-mail containing a tracking number that will allow you to track your shipment until it arrives, if applicable. (i.e. USPS and Airmail do not receive tracking numbers.)
6. It is very important to supply a correct and active e-mail address and phone number. Failure to do so may delay fulfillment of your order if there is a problem.

How do I pay for my order?

We accept Visa, Master Card, American Express and Discover/Novus credit cards for online, telephone, fax and mail orders.  Certified checks and money orders are accepted with mail orders only.

Is it safe to use my credit card online?

This site features online ordering on our secure server to ensure your privacy, protection, and peace of mind. All information transmitted between you and our server while you are at the checkout is encrypted for your protection. However, if you prefer, you may phone fax or e-mail your order.

Will I be paying Sales Tax?

State of Maryland residents will pay sales tax of 5%.

I don't want to order online – How else can I order?

We offer 2 other ways to place your order:

• Phone: (410) 964-0026
• Fax: (410) 489-5285

When ordering, please be sure to include:

• Name
• Address
• Phone number
• Email address
• Items you want to purchase
• Shipping Method
• Credit Card and Expiration Date

When will I receive confirmation of my order?

If you entered an e-mail address when checking out – you will receive a confirmation via e-mail that your order has been received. When the order is shipped, you will receive another e-mail with a tracking number that will allow you to track your shipment until it arrives.

ORDER CANCELLATION > CANCELING A CONFIRMED ORDER

We will do everything possible to avoid canceling your order. However, we reserve the right to cancel an order for circumstances beyond our control including, but not limited to, the following:

1. Where every effort has been made to supply the item(s) ordered and we were unable to do so.
2. Where inventory, advertised at a sale price, has been depleted and we are unable to acquire additional inventory at the same price.
3. Where online pricing is incorrect due to technical difficulties.

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Shipping and Tracking an Order

How can I track the status of my order?

Once you have received confirmation of your order, you may track it here.

How long will it take for me to receive my order?

Internal processing of your order will take about 1-2 business days.  Please add additional time depending on your shipping method.  See chart below to determine approximate number of days for each shipping method.

How much will shipping cost?

These are typical shipping charges and are subject to change. Please review shipping charges before submitting your order at checkout.

U.S. Shipping Rates
	Courier	1st Item	Add'l Item	Est. Delivery Time
	Cost Cutter via USPS	$3.99	$2.49	2-14 days (not trackable)

Canada, Europe and Foreign Shipping Rates
	Courier	1st Item	Ea. Addl. Item	Est. Delivery Time
	Airmail Canada	$8.49	$6.49	7-14 business days
	Airmail Europe	$10.00	$10.00	10-20 business days
	Airmail Other	$10.00	$10.00	10-20 business days

Will I be charged more if some of the items I ordered are back ordered & need to be shipped separately?

No – shipping costs are based on the total number of items of ordered per order, regardless of whether the order has to be shipped in one package or multiple packages.

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Guaranteed Return Policy

What is your return policy?

Thank you for your interest in our return policy. Your satisfaction is our #1 priority, so we make it simple: 30 Day, from shipping date, money back guarantee- 100% refund on book purchases. Video, DVD's, audio, and computer software purchases, returned unopened and still in their plastic wrap will receive a 100% refund. These items that have been opened and not in the original packaging are non-refundable. Shipping fees are non-refundable. Please enclose a brief note stating the reason for your return, the items that you are returning, and send the item(s) back to us so we receive them undamaged within 30 days of shipping to receive your refund. We do not accept packages marked return to sender. Shipping and handling charges, for returning the item, are the responsibility of the buyer.
That's it!

Please ship all returns to:
Expert Trading Limited
Ref: [transaction or order number]
5520 Brick Road
South Bend , IN 46628

Expert Trading Limited
c/o DHL Global Mail (UK) Ltd
Attention: Aimee Bolton
Mills Road
Quarry Wood
Aylesford
Kent
ME20 7WZ


** Tips for returning: Be sure to purchase tracking and/or insure when shipping your package! That way if it is lost or damaged you will still get money back from the shipping company. Also, please allow your return enough mail delivery time to reach us.

Please allow 3-5 business days after the package has been received for your item to be credited to your credit card.

If I return an item, will I be credited the shipping cost?

No - The credit received on the returned item will not include shipping costs.  However, if you are returning an item due to our mistake – your shipping cost will also be credited to your account.

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Security

How can I be sure that my credit card information will not be stolen and will remain safe?

Our site features online ordering on our secure server to ensure your privacy, protection, and peace of mind. Your credit card number is stored in a secure database using strong encryption and is never displayed on the web site. All information transmitted between you and our server is encrypted for your protection while you are at the checkout. If you prefer, you may place your order via phone or fax.

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Bulk Order

Does Expert Trading Limited accept bulk orders?

Most definitely – we will be happy to take your multiple copy orders for any title in our inventory.

Will I get discount pricing for bulk orders?

In most cases, we offer discounted pricing for bulk orders.

How do I place a bulk order?

Contact John Boyer at (410) 964-0026 or via e-mail.

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Search

How do I search for titles?

You may browse the categories listed on the sidebar menu.

Or, you may use the comprehensive search engine which is located at the top of the sidebar of every page.
In this box, you may search by Title, Author, Keywords, Item Number or ISBN number.

Do you have any tips for creating proper search phrases?

Yes - here are some guidelines you can use in your search:

• Use the "Advanced Search" by clicking the link in the left menu bar.
• Do not use conjunctions such as AND and OR. Use the drop down menus to narrow the search.
• You don't need to type out a complete title. Try just two or three of the words in the title.
• Search type - There are the two types:
  • All the Words: returns all items which contain the exact words entered . The words don't have to be together or in the same order to match. But they all must match.
  • Exact Phrase: returns all items which match the phrase exactly. The entire phrase and word order are matched.
• The keyword search is slower than the other searches. It searches against the item number, the title, the author, the table of contents, the jacket description, and the synopsis. The other searches are much narrower and faster. But this search should yield the widest results.
• Your search results can be sorted by title, author or price.

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Adding a title to our site

How can I add a title to your site?

Click here and fill out the form.  We will check out the title and add it to our site as appropriate.

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Career Opportunities

If you are looking for a dynamic and fast paced environment to work in - Expert Trading Limited may be your home. We currently have openings in:

• Marketing
• Shipping
• Customer Service

Please contact us for a detailed description of available positions - send in your resume and salary history to: Resumes

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Privacy Policy

What is your privacy policy?

Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:

• Visit or place an order from our catalogs or on our Web site
• Visit or make a purchase from any of our affiliated Web sites
• Visit or make a purchase from us in person at our headquarters or another location
• Inquire about or register for live instruction at our Forums or other venues
• Make an inquiry to our company
• Return an item or make an exchange
• Inquire about our services
• Request a catalog or free book
• Create an account at traderslibrary.com, superbookdeals.com, fpbooks.com or any of our affiliated Web sites
• Subscribe to Rewards Weekly or any other service we offer
• Are referred to us through a marketing promotion or other person/company

We maintain the data that you provide us, along with a record of your purchases, in a secure database. To best serve you, we may combine this information with data that is publicly available and data that we receive from other reputable sources.

We also gather information about how visitors navigate through our Web site using online tools.

Using Information We Collect
We are dedicated to providing you with the best possible shopping experience. In order to do this, we collect information that allows us to:

• Process and track your order
• Contact you about the status of an order
• Send you catalogs or promotional offers we believe will be of interest to you
• Send you Rewards Weekly or other email offers
• Identify your product and service preferences
• Customize our communications to you
• Improve our product selection and customer service

Information We Share with Others
We contract with other companies to provide certain services, including credit card processing, shipping, and marketing services. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected.

From time to time, we make our mailing list (names and addresses only) and general shopping activity available to companies whose products we believe will be of interest to you. If you prefer that we do not share any information with these companies, please contact us.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

Your Choices
We offer choices about the types of information you receive from us. If you prefer not to receive catalogs or other communications or if you prefer to receive them less frequently, please contact us at the address shown below. If you no longer wish to receive our Rewards Weekly service you also may contact us at the address below or unsubscribe using the link provided in each email.

If you do not want to receive mailings from other carefully screened companies, please contact us at:

Expert Trading Limited
PO Box 2466,
Ellicott City, Maryland 21041 USA

Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly. Because we plan our mailings in advance, it may take several weeks for your request to become effective. If, due to human error, you continue to receive our communications, please contact us again and we will make every effort to correct the situation.

Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.

For example, we use cookies to:

• Remember what items are in your Shopping Bag
• Recognize you when you return to our Web site
• Study how our customers navigate through our Web site and which products they request in site searches

If you set your browser to refuse cookies you will be unable to place an order on our web site. Please mail your order to the address above.

We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

We also may contract with other companies who use cookies or other online tools such as pixel tags to measure the performance of a marketing effort on our behalf.

How We Use Email
When you provide us your email address, we may send you emails necessary to process your order or respond to a request. For example, after you place an order, you will receive an email confirmation and, in most cases, another email when your order is shipped

It is our intent to send you promotional email (Rewards Weekly) only if you have agreed to receive it. Instructions on how to unsubscribe are included in each edition of the newsletter.

Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.

Updating or Reviewing Your Information<
To update your customer information (name, address, telephone number, IP address, and email address), please contact us at the address above. A limited amount of purchase information also may be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase, request a catalog or create an account on our Web site, your transactional information is transmitted in a safe, encrypted format.

Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?
For questions, comments or assistance, we invite you to contact us.

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